Conversation Design Experience
Certifications
This VUI Design class with CareerFoundry included the successful completion of 17 projects which were critiqued and approved by an assigned mentor who is an expert in the conversation design community. I created three Alexa voice skills during the program, which were approved for publication.
Concepts covered:
Designing for voice-only and multimodal interfaces
User and system personas for voice
User stories
Sample dialogs and scripts
User flows
Usability testing
Memory and context in voice design
Safety and privacy
Accessibility
This Conversation Design program with Robocopy (now Conversational Academy) culminated in a 70-question exam and certification. The lessons and exam covered the following and are relevant to both voice assistants and chatbots:
Conversation design process
User and bot personas and needs
Sample dialogs
Flowcharts
WOZ testing and rewrite
Copywriting techniques for motivation, persuasion and engagement
Implicit and explicit confirmations
Intent recognition, long tail, and repair flow
Examples from Course Projects
Creation of a user persona after multiple interviews.
Sample of user flow created in Lucidchart. (Pardon the low image quality!)
Creation of a system persona that aligns with the user persona in personality and speaking style.
Example of voice script outline and planning sample utterances for different intents.
Other Experimentation
After the completion of both courses, I also tinkered with the Dialogflow and Botsociety applications. I experimented with prosody (and how differences in cadence and accent between a system voice and a narrator might be perceived by the end user) and with pulling random data from a linked Google Sheet into a voice skill.
More recently, I completed the Build an Einstein Bot module on Trailhead.